Proficiency & Efficiency

The client experienced a growth surge within their agent network that led to the creation of 1000 shops. They were suddenly faced with operational challenges that gave rise to conflict, sharp practices and brand dilution.

Description

Following our recommendations based on an in-depth review of the business we delivered a year-on-year super-agent retreat that facilitated:

• process and compliance guidelines that enabled conformity to the operating culture of the organization;
• communication framework that fostered cross-functional collaboration and resolution of conflict and
• competence and capacity development of agents that enhanced brand standards

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